Frequently Asked Questions
As soon as it has been sent out, we will send you an email to let you know.
You can also check your order status and history here.
Please contact us through the online contact form to make the collection arrangements.
Overseas: please allow us to get back to you on the delivery timeframe.
For international orders, let us check on the rates and get back to you.
You can cancel your order within 7 days of receiving it by completing our online cancellation form. Once you've cancelled the order, you must send the parcel back to us within 7 days. Once we get it, you will be refunded the price of the item(s) within 14 days.
You will be responsible for the cost of returning the item, unless we delivered it to you in error or it is damaged.
It is your responsibility to ensure the safe return of the item(s) to us. If you return a high-value item, we recommend you use a tracking service. We'll refund the amount you used to make your purchase.
As soon as it has been sent out, we will send you an email to let you know.
You can also check your order status and history here.
Please contact us through the online contact form to make the collection arrangements.
Overseas: please allow us to get back to you on the delivery timeframe.
For international orders, let us check on the rates and get back to you.
You can cancel your order within 7 days of receiving it by completing our online cancellation form. Once you've cancelled the order, you must send the parcel back to us within 7 days. Once we get it, you will be refunded the price of the item(s) within 14 days.
You will be responsible for the cost of returning the item, unless we delivered it to you in error or it is damaged.
It is your responsibility to ensure the safe return of the item(s) to us. If you return a high-value item, we recommend you use a tracking service. We'll refund the amount you used to make your purchase.